By Daphne Uduneje
As Nigeria gradually embraces a new era of sustainable transportation, one question continues to linger in the minds of prospective electric and hybrid vehicle owners: what happens after the purchase?
While New Energy Vehicles (NEVs) are becoming increasingly visible on Nigerian roads, concerns over maintenance, spare parts availability, repair timelines, and after-sales support remain significant barriers to widespread adoption. For many consumers, the excitement of owning an electric or hybrid vehicle is often tempered by uncertainty about long-term ownership and reliability.
These concerns have led some NEV owners to limit the use of their vehicles, reserving them for special occasions rather than daily commuting, largely due to fears of costly repairs, prolonged downtime, or difficulties accessing replacement parts.
Recognising these challenges, Carloha Nigeria is taking proactive steps to reshape the ownership experience. The company has extended its award-winning CarlohaCare 6-6-7 Service Package to its growing lineup of New Energy Vehicles, offering customers greater confidence and peace of mind as they transition to cleaner mobility solutions.
The comprehensive package includes a six-year vehicle warranty, six years of free scheduled servicing, and a seven-day repair guarantee. Under the programme, any qualifying vehicle brought into a Carloha workshop is promised a repair turnaround time of seven days. In situations where repairs exceed the stipulated period, customers are provided with a courtesy vehicle, ensuring uninterrupted mobility while their vehicle is being serviced.
For many consumers, this level of commitment addresses one of the most pressing concerns associated with electric and hybrid vehicle ownership in Nigeria—dependable and accessible after-sales support.
The strength of the CarlohaCare initiative has already earned national recognition. The programme played a significant role in Carloha Nigeria receiving the prestigious Most Outstanding Aftersales Car Company Award from the Nigeria Auto Journalists Association (NAJA), an acknowledgment of the company’s efforts to elevate customer care standards within Nigeria’s automotive industry.
The extension of the package to New Energy Vehicles was officially unveiled during the media launch of the all-new Chery Tiggo 9 PHEV at Carloha Nigeria’s headquarters in Alapere, Lagos.
Speaking at the event, Carloha Nigeria’s Marketing Director, Dexter Li, said the decision reflects the company’s confidence in the durability, quality, and performance of its electric and hybrid vehicle range. He noted that the initiative is designed to remove a major obstacle preventing many consumers from making the switch to cleaner mobility alternatives.
“Consumers should be able to embrace the future of mobility with confidence,” Li said. “By extending the CarlohaCare 6-6-7 package to our New Energy Vehicles, we are giving customers the assurance that their investment is protected by a robust support system that keeps them on the road and minimises downtime.”
As Nigeria’s automotive sector continues its gradual shift toward environmentally friendly transportation, industry players are increasingly recognising that innovation alone is not enough. The success of New Energy Vehicles will depend not only on advanced technology but also on the strength of the support systems that accompany them.
By extending its acclaimed CarlohaCare programme to New Energy Vehicles, Carloha Nigeria is positioning itself at the forefront of this transformation. More than promoting electric and hybrid mobility, the company is helping to build trust in the future of sustainable transportation while redefining what vehicle ownership should look like in the Nigerian market.