According to the FirstBank, the message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.

A statement from the bank insists no system upgrade is currently underway, and all its customer applications are fully operational. “We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform” it further notes..

The bank therefore wants its customers to be rest assured that its commitment to seamless service delivery remains unwavering as they will continue to enjoy uninterrupted access to its services.